free standard shipping on AU orders above $150 - FREE express shipping on AU orders above $200

FAQ

Do you offer free shipping?

*Australia*

We are happy to offer

  • FREE Standard Shipping on all AU orders above $150
  • FREE Express Shipping on all AU orders above $200

Australia Shipping Costs

  • $8 Flat Rate Standard Shipping for all AU orders under $150
  • FREE Standard shipping on all AU orders above $150
  • $12 Flat Rate Express Shipping for all AU orders under $200
  • FREE Express shipping on all AU order above $200
How do I qualify for the FREE Local Delivery?

Are you local within the Scarborough area?! If so, we offer complimentary Local Delivery on

  • All orders above $50
  • Address must be located within 5km of Scarborough, WA.

We will take care of the delivery ourselves. Please use the order notes section at checkout to provide important information including a safe area you wish your order to be delivered.

**Ensure you are located within the eligible areas below

Free delivery is available to orders over $50 in the following areas:

6019 Scarborough
6018 Doubleview
6019 Wembley Downs
6029 Trigg
6018 Innaloo
6018 Karrinyup
6018 Woodlands
6018 Churchlands
6018 Gwelup
6020 North Beach
6021 Stirling
6017 Osborne Park
6017 Herdsman
6015 City Beach
6020 Carine

You are welcome to pick up your order in Scarborough, WA. When choosing this option, please fill out the order notes at the checkout, with your preferred pick up date & time.

We will get in touch shortly to confirm your pickup 🙂

Sizing

Please refer to our sizing guide page. Any additional questions or request for custom size, please email hello@illuminnate.com.au and we will get back to you as soon as possible.

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Heel circumference

How to measure your heel circumference:

1- Stretch your foot forward

2- Measure the circumference from the heel over and around the top of the foot with a soft measuring tape.